Shipping policy
At MARABU, we strive to deliver your handcrafted pieces with the utmost care and efficiency. Please take note of our shipping policy to ensure a smooth and enjoyable experience:
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Processing Time:
- Upon placing your order, our team begins the meticulous process of crafting and preparing your chosen pieces.
- Please allow up to 2 weeks for the processing of your order. This includes the time required for handcrafting, quality checks, and packaging.
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Shipping Duration:
- After the processing period, your order will be dispatched for shipping.
- Standard shipping times may vary based on your location and other factors, but on average, you can expect your order to arrive within 2 weeks from the date of dispatch.
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Tracking Information:
- Once your order has been dispatched, you will receive an email with tracking information, allowing you to monitor the progress of your shipment.
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Expedited Shipping:
- If you require expedited shipping or have specific delivery instructions, please contact our customer service team before placing your order. Additional charges may apply for expedited shipping.
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International Orders:
- For international orders, shipping times may vary depending on customs processes and the destination country. Please allow extra time for international deliveries.
Please note that the specified time frames are estimates, and actual delivery times may vary. We appreciate your patience and understanding as we strive to ensure that your MARABU pieces are delivered to you with the care and attention they deserve.
If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to reach out to our customer service team. Thank you for choosing MARABU—we appreciate the opportunity to share our cultural heritage with you.